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SHIPPING
Shipping within the United States
Free Standard Shipping on orders over USD $200
*Shipping thresholds are subject to change during promotions.
Information
We make every effort to dispatch online orders within 48 hours. Orders placed on Saturdays, Sundays and public holidays are usually processed the following business day.
Delivery and processing times may be longer than normal during peak periods such as sales times, Christmas, and Mother’s Day. Please allow extra time for delivery during these peak times.
Please Note: If your order is shipped from our warehouse to an international address, goods may be subject to local import duties and taxes which are payable in your country before delivery can be made.
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the country. Please check with your local government authority before ordering if you are unsure.
Packages undeliverable by any carrier and/or their international shipping partners will be cancelled and refunded once received and processed at our warehouse, minus delivery charges.
RETURNS
At YING Herbal, we’re here to help you discover the perfect products for your skin and well-being. If you’re not completely satisfied with your purchase, we’re happy to assist you further. If you feel you need to return your goods, please contact us on info@yingherbals.com within 14 days of receipt of order, so that we can authorize your return.
Once your return is authorized, please return your item(s), along with a printed receipt or invoice confirming your original purchase, to us by mail in its original condition within 14 days of authorization.
Please note that products must be unused and in saleable condition. We are unable to refund any items returned to us that are used, with broken seals, and/or or damaged packaging.
Shipping & Handling Charges
You will be required to arrange and pay for the return of the items to us. We recommend you return items with a trackable shipping service and obtain Proof of Postage. Please retain this as proof that you returned the goods, in the unlikely event that we do not receive the returned parcel
Damages / Broken Goods
If the goods you receive are damaged or faulty, or have arrived in an unsatisfactory condition, we can authorize a return.
Please notify us immediately by emailing info@yingherbals.com. To ensure prompt resolution, please provide your order number and keep the box, packing materials and damaged items for inspection, and provide photographic evidence to support your claim.
You may need to return all goods including damaged packaging for inspection to qualify for an exchange.
Refund Method
Refunds are issued based on the payment method used at the time of purchase. Refund requests will be processed as soon as returned goods are received. It may take 2-3 business days for refunds to display on your credit card statement.